
A NEW journey starts here.
New Client & Student Agreement
The next few paragraphs are important, please read them. Understanding how we operate will help you and your student get the most out of our services and gives us ALL a better shot at success. After that there's some legal stuff we have to include. If you have any questions on any of it, we're available to answer them for you.
THANK YOU for choosing Academic Ascent and entrusting us to be of service to your student’s academic development. This is not something we take for granted and we endeavor to do all we can to guide, support, and instruct your child to the best of our ability.
COMMUNICATION: We believe effective mutual communication is essential to the success of our work. Once our services commence, you will receive access to detailed notes from your student's instructor on each session describing what work was completed and what progress is being made toward any established goals. We encourage you to ask us questions when you have them. Occasionally, additional parent/instructor conferencing may be needed to address more complex challenges and can be requested by either you or us when needed. Parent/Guardian conferences with Academic Ascent are billed at the same hourly rate as student instruction.
SCHEDULING & CANCELLATION POLICY: Once your schedule has been established, we ask that you minimize cancellations whenever possible as they are disruptive to both the student's progress and the instructor's schedule. If you must cancel you may avoid having to pay for the session by providing us a minimum of 24 HOURS notice prior to the scheduled meeting time. If a session is canceled with LESS THAN 24 HOURS before the scheduled meeting time, the fee for that session will be charged. If Academic Ascent must cancel a session, we will work with you and your student to reschedule any missed time or credit your account at your request.
VIDEO CONFERENCING & INTERNET SPEED: There's nothing worse than choppy video feed. The best internet connection speed for tutoring via video conference is 600 kbps or better. Please check with your internet service provider to ensure your internet speed is capable of clear transmission, and test your video conference software (video & audio) prior to your first session. This helps avoid spotty connections or interruptions and allows for maximum productivity.
DISTRACTIONS: To receive the most value out of each session, we sometimes need parent's help to make sure the student has a quiet and appropriate place available to them for work & study. Interference and distractions from other household members, pets, televisions, and (most importantly) cell phones, should be limited as much as possible.
PAYMENT & COLLECTION: Each month you have scheduled services with Academic Ascent you will receive an emailed invoice on or around the first of the month. Full payment is due within ten (10) calendar days after date of invoice, otherwise your credit card will be charged for the amount due. We accept several forms of payment: (a) pay directly and securely by Zelle(R) (a free service through most commercial banks); (b) Venmo (3% transaction fee subject to change); or (c) Autopay using your major credit card (3.5% transaction fee subject to change). Accounts that go past due are subject to immediate service suspension and, if left delinquent, termination. Accounts that remain delinquent beyond (30) calendar days may be referred to an outside collections specialist. Any unused funds at the time of termination will be refunded per our Termination Policy.
TERMINATION: Even though we try, we are not the right fit for everyone. Both you and Academic Ascent (the "Company") have the right to immediately terminate services at any time for any reason, with or without cause, effective upon delivery of written or verbal notice by the non-terminating party, subject to the Scheduling & Cancellation Policy stated herein. Upon termination by either party, you agree to pay any outstanding amounts due, if applicable, within three (3) business days, or as otherwise agreed by the parties, and the Company agrees to refund to you any unused credits on your account, if applicable, within three (3) business days or as otherwise agreed by the parties.PERFORMANCE: By submitting this form you agree that no promise or guarantee of student performance has been offered, express or implied, by Academic Ascent or any of its officers, members, agents or affiliates, and Academic Ascent cannot and does not guarantee future student performance on any academic or standardized test or any other educational project or assignment as our services may be requested.
MORE LEGAL STUFF:
PRIVACY POLICY: We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain services. These may include, but are not limited to: (a) registering for an account; (b) enrolling or attempting to enroll a student for educational services; (c) enrolling in seasonal program or workshop; (d) enrolling or purchasing a prepaid course program; (e) submitting your credit card or other payment information when ordering and purchasing products and/or services. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. USE OF YOUR PERSONAL INFORMATION: The Company collects and uses your personal information in the following ways: (1) to operate and deliver the services you have requested; (2) to provide you with information, products, or services that you requested from us; (3) to provide you with notices about your account; (4) carry out the the Company's obligations and enforce our rights arising from any agreements entered between you and us; (5) to notify you about changes or updates to our services or programs; (6) in any other way we may describe when you provide the information; and/or (7) for any other purpose with your consent. SHARING INFORMATION WITH THIRD PARTIES: The Company does not sell, rent, or lease its customer list to third parties. The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or it's affiliates; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public. The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. INTELLECTUAL PROPERTY: All materials developed in whole or in part by the Company or its affiliates for instructional, marketing or other use, remain the property of the Company and may not be reused, reproduced or resold without express written permission from Academic Ascent. MEDIATION: If a dispute arises, between or among the parties, and it is not resolved through negotiation, the parties shall first proceed in good faith to mediation. Costs related to mediation shall be mutually shared between or among the parties. Unless otherwise agreed in mediation, the parties retain their rights to proceed to arbitration or litigation. Your agreement to the terms & conditions contained herein supersede and nullify any service agreement(s) made previously with the Company, if applicable.
ACADEMIC ASCENT LLC is a Washington-based corporation. UBI #604631281
By checking the Parent/Guardian Consent box below and submitting this electronic form I attest that I am the authorized parent or legal guardian of the student named and I agree to these terms and conditions understanding they are a binding legal agreement subject to federal commerce law and the laws of the State of Washington.Click the button below to download & save a copy of these Terms & Conditions.
National Tutoring Association
Members
Academic Ascent LLC
Snohomish WA 98270
© 2019